Managed Services, by definition, is the practice of transferring day-to-day IT management responsibility as a strategic method for improved effective and efficient operations. Formerly known as Network Support Agreements, our Managed Services Agreements benefit our clients by providing them with predictable IT support costs.

Key Customer Benefits

• *Peace of mind – monitor network 24×7 proactively
• *Single point of contact for all network issues
• *Defined Service Levels
• *Known costs for management & fixed price agreements
• *Lower Total Cost Ownership for client

Information Technology Planning & Budgeting

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Key benefits for strategically planning and aligning the use of IT within the organization include the following:

• It ensures IT developments are coordinated throughout the organization, so that compatible technologies and systems are integrated.


• It insures that costly IT investments are focused in the areas of greatest enterprise strategic importance. This guarantees the effectiveness of those investments by matching information technology priorities to business priorities.


• It assures efficiency, by minimizing redundancy of technology, systems and data, and ensuring that platforms and systems may be integrated and interfaced as is necessary.


• It “embeds” business objectives and key business needs in the strategic plan and ultimately in the systems, technology and data planning.


• It leads to more stable systems, as the planning is built around business objectives and processes, which remain relatively stable over time compared to organization structure, user procedures, and technology.


• It creates a method and process for decision makers when specifically considering the competitive or comparative uses of information technology and technology trends decision-making.


• It allows the business to maintain a secure architecture in the context of a strategic information plan.

Infrastructure

• Network cabling and wiring closet patch panels
• Cable testing and certification

New Business Networks

• Technology Plans
• Implementation, configuration and training
• Disaster planning, Business continuity
• Ongoing support

Existing Networks

• Technology plans and analysis of infrastructure
• Hardware and software upgrades and expansion
• Internal/External security
• Disaster planning/ Business continuity
• Ongoing Support
• Network Support Agreements

Computer Forensics
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• Data and evidence recovery utilizing Encase™
• Analysis
• Protection of Evidence
• Expert witness testimony

Investigative Services

• Analysis and preservation of sensitive data
• Search and seizure
• Employer safeguards
• Surveillance and network monitoring

Website Services

• Domain Registration
• Website Hosting

Security and Backups

• Secure offline data backups